Outlet Manager, The Club

Job description

Oversee daily operations of the assigned outlet to ensure seamless, efficient, and consistent service in line with operational standards. Lead, motivate, and supervise the outlet team, managing scheduling, training, performance evaluation, and continuous development. Foster a positive, inclusive, high‑performing culture and ensure the highest guest service standards. Handle guest feedback, requests, and complaints promptly and professionally. Ensure full compliance with health, safety, hygiene, food safety, and environmental policies. Monitor outlet performance metrics such as revenue, labor, and F&B costs, taking corrective actions as needed. Manage inventory and procurement to minimize waste and maintain quality. Support budgeting, forecasting, and financial reporting. Coordinate with Culinary, Front Office, Housekeeping, Engineering, and other departments for integrated guest experiences. Conduct regular briefings and meetings, maintain accurate POS and operational records, and document all operational aspects. Identify opportunities to improve efficiency, revenue, and guest satisfaction while supporting sustainability initiatives. Represent the resort with leadership, integrity, and a passion for hospitality

Requirements

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or related field
• 4-6 years progressive experience in outlet management, food and beverage operations or hospitality management
• strong knowledge of health, safety, hygiene and food safety regulations
• excellent leadership and team management skills
• exceptional customer service orientation and ability to resolve guest concerns professionally
• proficiency in hospitality management software and POS systems
• strong communication and interpersonal skills in English
• proven Food & Beverage leadership experience managing outlet operations
• strong proficiency in Microsoft Windows applications and general computer literacy
• excellent written and spoken English
• outstanding organizational and time management abilities
• strong interpersonal and problem‑solving skills with decisive decision‑making
• ability to work effectively under pressure in a fast‑paced environment
• ability to remain calm, courteous and focused on guest needs
• high level of responsibility, reliability and professional integrity
• demonstrated success in revenue management and cost optimization
• knowledge of inventory management systems and vendor relationship management

Skills