Assistant Front Office Manager

Job description

the employer is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service the employer We are currently seeking an Assistant Front Office Manager to join our vibrant team. As the Assistant Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Requirements

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment
• Problem-solving skills: Identifying and resolving issues that arise at the front desk
• Time management: Exposure to supporting the scheduling staff and managing workflow
• Staff training: Experience of training and development of front desk staff
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing
• Adaptability: Flexibility to handle unexpected situations and changing priorities

Skills