Operations Specialist

Job description

**About Us** At the employer, we're not just another hospitality brand - we're building the future of living. We've reimagined what it means to feel at home, by creating technology-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months. We started 2019 with a bold vision, and in just a few years, we have become industry leaders, disrupting traditional hospitality with a new, forward-thinking approach. Our fully furnished homes across the MENA region can be easily booked online, ready for immediate move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassles - just modern and easy living. Behind this vision is a team of ambitious and agile people who thrive in a high-growth environment. We think big, move fast, and build what has never been built before - together. If you're looking for a place where you can make things happen, grow your career, and be part of something that truly changes the game, you've found it. Welcome to the future. Welcome to the employer **About the Role:** As an Operations Specialist at the employer, you will be the backbone of our operations, ensuring everything runs smoothly and our properties are maintained to the highest standards. You will help implement property management strategies, oversee daily operations, and ensure we consistently meet the employer operations and service standards. **What you'll do:** • Handle guest concerns and operational issues promptly to ensure An exceptional guest experience. • Be available during emergencies to ensure guests are safe, supported and well taken care of. • Prepare and share operational reports and respond quickly to requests. • Oversee day-to-day property operations, including budget management and operational planning. • Ensure that all assigned tasks are completed on time and in line with agreed Service Level Agreements (SLAs). • Maintain accurate and up-to-date operational records daily. • Coordinate with approved service providers for maintenance, renovations, and repairs, including obtaining quotes, supervising the work, and managing costs within the approved budget. • Understand and coordinate the responsibilities of service providers to ensure smooth and efficient operations. • Support the achievement of budget goals by identifying practical and cost-effective solutions. • Improve guest satisfaction through clear communication, timely follow-up, and effective problem resolution. • Identify opportunities to improve operational processes, service quality, and overall efficiency. • Build and maintain strong relationships with suppliers and service providers to ensure smooth operations and consistent service delivery. **What we are looking for:** • Two to three years of experience in opera, property management or facilities management. • Strong knowledge of property management and daily operational operations. • Excellent communication, leadership, organization and budget management skills. • Experience in coordinating maintenance, refurbishment and repair activities. • Proven ability to manage suppliers, contractors, and service providers effectively. • Strong communication, problem-solving and negotiation abilities. • Ability to manage Multiple priorities and sound decision making in a fast-paced environment. • Proficiency in Microsoft Office Suite and other related operational tools. If you're excited to work in a fast-paced, high-growth environment and are ready to make a meaningful impact, we'd love to hear from you

Requirements

• What we're looking for:**
• Two to three years of experience in opera, property management, or facilities management.
• Strong knowledge of property management and daily operational operations.
• Experience in coordinating maintenance, refurbishment and repair activities.
• Proven ability to manage suppliers, contractors, and service providers effectively.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Skills