Guest Service Agent

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging the employer Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

Requirements

• ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• ● Fluency in the local language - extra language skills would be great, but not essential
• ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
• What you can expect from us
• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. the employer Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• the employer gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
• framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you’ll become part of our ever-growing global family.

Skills