Assistant Guest Relations Manager

Job description

Assistant Guest Relations Manager (Saudis Only) Department: Rooms, Front Office and Guest Services Department Employment Type: Permanent - Full Time Location: Saudi Arabia - Al Khobar Description The Lady in Red is responsible for providing personalized luxury service to hotel guests, ensuring guest satisfaction, and creating unforgettable experiences. The role involves welcoming VIP guests, coordinating guest requests, dealing with inquiries and complaints professionally, and working closely with hotel management to maintain the highest standards of hospitality. KEY RESPONSIBILITIES COMPETENCIES: Include the skills a candidate must have to fill this position Position • Supervisory skills • Luxury hotel experiences • Good communication skills • Knowledge of hotel operations and computer systems • General knowledge of relevant tourism and business information • Knowledge of hotel products and services • Knowledge of VIP welcome protocol Technician Competencies: Computer literacy adapted to the training area: • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Advanced knowledge of Opera • Basic knowledge of micro-individuals Characteristics: To fill this position, you must The candidate must align with the employer's core values, as well as must be particularly: People-oriented Passionate about European luxury Entrepreneurial Clear and direct Flexible Self-involved Motivated Proactive Organized Responsible Patient Customer service orientation Cross-culturally sensitive Teamwork/collaboration-minded Quality oriented Polite Friendly and caring A natural sense of luxury.

Requirements

• To fill the position, one of the following is required
• Minimum of 3 years' experience in a manager level position in Front Office or Guest Relations preferably in an international five-star hotel
• Food & Beverage and Sales experience is a plus

Skills