Reception Office Manager

Job description

Front Office Manager is responsible for managing front office operations, including reception, concierge, PABX, and business center, according to established procedures. He/She should be able to prepare and follow up on the annual budget and be responsible for achieving profit and loss, with supervisory skills over front offices, managing labor cost controls, identifying training needs, and developing performance. He/She should be able to conduct interviews, select employees, and implement disciplinary procedures according to company policies, with knowledge of service quality standards and ensuring an achievement of at least 85% registration rate. He/She should be able to organize regular meetings, follow up on workflow, and deal with guest complaints and take corrective actions. The application is submitted through the announced application channel for the entity

Requirements

• experience in managing front office operations
• ability to prepare and follow up on the annual budget
• supervisory skills over front offices
• ability to conduct interviews and select employees
• knowledge of service quality standards

Skills