Banquet Manager

Job description

About the Role the employer is looking for a Banquet Manager to lead the Banquet Department at the employer Hotels & Residences, Saudi Arabia. This full-time role involves overseeing the smooth running of events, ensuring adherence to contractual and operational requirements. The Banquet Manager will line up and present elements of cuisine and entertainment to guests while coordinating a variety of labor, including casual staff. The position requires experience in the relevant field. Key Responsibilities Ensure adherence to all the employer Hotels & Residences standards and maintain awareness of industry trends. Lead daily and weekly meetings, and train the banquet team on departmental operating standards. Maintain presence during all events, including outside catering, and focus on improving operational flow. Lead and support staff in achieving financial, operational and service delivery objectives. Source, entertainment, testing and decoration options suitable for parties and events. Review and analyze changes in the market and competition, and implement proactive business plans. Ensure effective, warm and professional communication with event organizers and guests. Actively review guest reviews and implement actions to enhance satisfaction. Lead the performance of banquet team members, including evaluations, training, and performance management. Assume responsibility for daily banquet operations, including staffing levels and equipment readiness. Ensuring the correctness of order, billing and cash handling procedures, while closely monitoring orders for banquet events. Conduct daily briefings and training for staff, communicating service requirements and preparations. Dealing with security incidents Or guest complaints or inquiries in a professional manner. Collaborate with the Food and Beverage Manager to generate new ideas and ensure optimal service levels. Obtain and maintain sanitation certifications (HACCP or similar) as required. Ensure that all hotel properties and facilities are maintained in perfect working order. Proficient in all point of sale systems and carry out assigned duties and responsibilities. Planning and organization Conduct daily checks of care standards for casual employees and verify employee permits and residency. Develop ideas to increase guest satisfaction and support the employer service standards. Manage daily in-house and out-of-home catering (ODC) events. Administrative Duties Establish and maintain effective relationships with employees. Implement training plans for self-executor staff and subordinates. Maintain all outlet records and submit banquet operations reports at the end of the month. Evaluate employee performance in employee evaluations, focusing on adherence to procedures and standards. Required Skills and Attributes Creativity, confidence and commitment to service excellence. Strong team play and focus on self-development. Ability to foster a solution-oriented work environment and motivate employees. Full knowledge of all products and services offered by the property and in the local area. Understand and adhere to the the employer Hotels & Residences policy regarding cleanliness, health and safety. Core Behaviors Employees at the employer Hotels & Residences are expected to demonstrate the following value-based behaviours: Trust: Act with integrity and honesty, promote transparency and deliver on commitments. Relationships: Build and maintain strong relationships with colleagues and guests, valuing diversity and promoting collaboration. Leadership: Be action-oriented, set direction and overcome challenges to achieve results. Entrepreneurship: Understand the business and market context, identify opportunities for continuous improvement and support change

Requirements

• Experience in the relevant field is required

Skills