People Solutions Specialist

Job description

Join Haleon, a world‑class consumer health company. The People Solutions Specialist serves as the first HR contact for employees in Jeddah, delivering accurate and timely solutions for Tier 1 cases. Responsibilities include handling inquiries via ServiceNow, live chat and email, managing cases end‑to‑end, escalating complex issues to Tier 2, contributing to process improvements through feedback and automation initiatives, maintaining professional communication with all stakeholders, staying updated on HR policies and compliance, and performing peer‑review audits according to the location’s Quality Framework.

Requirements

• good level of knowledge of employee data management processes including data entry, maintenance and validation
• understanding of HR policies, procedures and regulatory and data requirements
• proficiency in Workday and HR technology
• excellent written and verbal communication skills
• strong analytical, problem‑solving and time‑management abilities
• ability to work in a fast‑paced, deadline‑driven environment
• well‑developed interpersonal skills for diverse stakeholders
• bachelor’s degree in human resources, business administration or related field
• 1-2 years of work experience in a similar role

Skills