Assistant Learning and Development Manager

Job description

The role includes quality assurance, compliance and e-learning. Participates in establishing training tools and updating technical training manuals as needed, and coordinates and provides support for the annual performance review of supervisory staff with the Culture and Humanitarian Affairs team. Organizes and distributes training certificates, assesses guest needs through guest surveys and provides necessary actions for improvement. Ensures the availability of appropriate training materials and updated job descriptions for in-house teachers in all departments, and collaborates with management to coordinate training activities. Participates in preparing monthly reports on training, quality and business, and follows up on the implementation of learning and development standards at the hotel. Ensures that employee records are constantly updated, and follows up on developing annual individual development plans for heads and departments. Ensures quality report execution and timely procedural planning

Requirements

• Quality assurance
• compliance
• E-learning

Skills