Quality / L&D Executive

Job description

the employer announces its need for Quality / L&D Executive to work in the Makkah region. Key responsibilities include: Excel, Quality assurance, And compliance. the employer is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service the employer People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Quality Assurance & Performance • Lead hotel-wide quality initiatives, ensuring alignment with brand, company, regulatory, and operational standards. • Provide leadership with real-time and periodic updates on hotel performance, guest satisfaction, quality trends, incidents, and key improvement priorities. • Lead weekly quality reviews focused on guest feedback, defect trends, business standards, recurring issues, and corrective actions. • Conduct regular quality audits and compliance assessments to identify gaps, risks, and opportunities for improvement. • Facilitate structured problem-solving and root cause analysis to address quality issues and prevent recurrence. • Monitor corrective and preventive actions, ensuring timely implementation and sustainable resolution. • Engage with operational teams and guests to identify service gaps, understand root causes, and drive practical improvements. • Promote a strong culture of quality, accountability, guest focus, and continuous improvement across the organization. Learning & Development • Identify training and competency needs based on quality findings, operational performance, guest feedback, audits, and business objectives. • Design and deliver targeted learning programs focused on service excellence, quality standards, compliance, brand values, SOPs, and operational performance. • Develop training materials, assessments, competency checklists, presentations, and learning resources. • Coordinate onboarding, induction, refresher, and corrective training programs based on business and performance requirements. • Partner with department leaders and HR to address performance gaps, strengthen employee capabilities, and support recognition and development initiatives. • Evaluate training effectiveness through assessments, observations, KPIs, and post-training performance reviews. LMS & Training Compliance • Manage LMS learning paths, assignments, notifications, and completion requirements to maximize engagement and compliance. • Maintain and continuously update the training content calendar to ensure learning materials remain relevant, accurate, and compliant. • Establish completion timelines for mandatory, regulatory, and compliance training and follow up on outstanding requirements. • Monitor training completion, c

Requirements

• excel
• Quality assurance
• Compliance

Skills