Guest Relation Agent

Job description

Role: Deliver high‑quality service to guests of the luxury hotel in Rome. Responsibilities: Warmly welcome guests; recognize the employer One Rewards members and returning guests in person or by phone; complete daily guest relations tasks within required time frames with proper follow‑up; maintain top‑level communication across all departments; ensure swift and seamless check‑in and check‑out; anticipate guest needs and provide tailored recommendations; act as trusted contact for guest issues such as billing or restaurant advice; address guest complaints with appropriate follow‑up and resolution; report to Front Office Manager.

Requirements

• Excellent communication skills
• problem‑solving skills turning issues into opportunities
• fluency in Arabic and English
• literacy and tech‑savvy with good reading, writing, basic math and computer skills, including familiarity with Opera PMS
• preferred working experience in guest relations roles within international luxury hotel brands
• customer‑oriented professional attitude
• excellent organizational and time‑management skills
• must be a Saudi citizen.

Skills