Food & Beverage Assistant Manager

Job description

Responsible for assigned food and beverage operations. Ensures guest and employee satisfaction, maintains standards and meets financial goals. Creates an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for service. Provides excellent customer service to employees. Responds quickly to employee concerns. Uses coaching skills throughout the property. Demonstrates confidence, energy and enthusiasm. Motivates staff to resolve guest and employee issues. Provides excellent customer service to guests. Responds quickly to guest concerns. Understands the brand's service culture. Sets service expectations for all guests internally and externally. Owns guest complaints until resolved or addressed by the appropriate manager. Follows up to ensure guest satisfaction. Develops lasting relationships with guests. Complies with corporate accounting procedures. Assists the GM with the annual quality audit.

Requirements

• High school diploma or GED
• 3 years experience in food and beverage, culinary or related field
• or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
• 1 year experience in food and beverage, culinary or related field
• proficient in customer service
• proficient in coaching
• knowledge of brand service culture
• proficient in effective communication
• proficient in problem solving
• proficient in teamwork.

Skills