Housekeeping Public Area Supervisor - Local

Job description

Supervise all housekeeping activities in public spaces to ensure cleanliness, organization, and proper presentation of guest and staff accessible areas, including lobbies, elevators, corridors, restrooms, entrances, spa areas, and back‑of‑house corridors. Develop and manage daily task lists and cleaning schedules for public area attendants to ensure full coverage and timely completion. Ensure readiness of high‑traffic areas during guest arrivals, dining periods, and events, focusing on first impressions. Provide on‑the‑spot coaching, reinforce brand standards, and guide team members through daily operational requirements. Ensure proper usage, care, and storage of equipment, chemicals, and tools with emphasis on safety and efficiency. Coordinate and supervise outsourced maintenance services for public spaces such as pest control, marble and wood polishing, carpet/upholstery cleaning, façade cleaning, and indoor plant care. Maintain up‑to‑date inventories of cleaning equipment, machinery, and consumables, flag irregularities, and ensure timely replenishment. Assign cleaning tasks to line staff and monitor performance. Inspect rooms, hallways, lobbies, and public areas for cleanliness and order. Conduct training sessions on cleaning methods, equipment use, and safety procedures. Manage stocking and ordering of cleaning supplies to meet budget compliance. Resolve guest complaints related to cleanliness promptly and efficiently. Prepare reports on departmental activities, staff performance, and resource utilization. Monitor linen, amenity, and supply inventories and ensure timely restocking. Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction. Support compliance with health and safety regulations. Manage lost & found, deep‑cleaning projects, and VIP arrival preparations. Respond to guest service requests and handle in‑room service recovery with discretion and professionalism

Requirements

• Diploma or Certificate in Hospitality Management or related field
• minimum 2 years experience in housekeeping operations in a luxury hotel
• at least 1 year experience in a supervisory or coordinator role
• experience with Forbes or 5‑Diamond service standards preferred
• familiarity with PMS (Opera) and housekeeping management systems
• good understanding of hygiene, sanitation, and safety standards
• familiarity with housekeeping schedules and shift planning
• basic knowledge of inventory control for cleaning supplies and equipment
• experience handling guest requests and maintaining service standards in public spaces
• strong English communication skills
• strong leadership and team supervision skills
• high attention to detail and cleanliness standards
• good organizational and time‑management skills
• ability to train and guide housekeeping staff
• problem‑solving and quick decision‑making abilities
• ability to work under pressure in a fast‑paced environment.

Skills