Front Office Supervisor

Job description

The Front Office Supervisor leads the reception team to ensure smooth shift operations and acts as the main communication link with Butler, Housekeeping and Engineering. Supervises receptionists, ensures adequate lobby coverage, maintains cleanliness, handles complaints, greets VIP guests, coordinates arrivals and departures, manages cash handling and daily financial targets, identifies training needs and ensures stationery supplies are stocked

Requirements

• Proficient in English and Arabic (verbal & written)
• proficiency in a third language is an asset
• knowledge of Property Management System and Windows
• experience in customer service is an asset
• proven ability to handle cash accurately
• minimum 1 year supervisory experience in a luxury hotel
• motivator and proactive
• team player with positive attitude and strong communication
• ability to manage multiple tasks in a fast‑changing environment
• flexible working hours
• hospitality diploma is an asset
• understanding of ultra‑luxury guest expectations and brand alignment
• experience in project coordination, scheduling and document control during pre‑opening
• impeccable grooming and personal presentation aligned with luxury standards

Skills