Front Office Supervisor

Job description

## Unternehmensbeschreibung "Why work for Accor? We are more than just a world leader. We welcome you as you are and you can find a job and a brand that suits your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's the employer possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you At Accor, visit Do what you love, care about the world, and dare to challenge the status quo! BELIMITLESS ## Stellenbeschreibung * Supervise and coordinate all front office operations, including reception, concierge and guest services * Supervise, train and mentor front office staff to maintain high quality service standards * Manage guest check-in, check-out and inquiries efficiently and professionally * Handle guest complaints and resolve issues quickly and effectively * Ensure timely and accurate completion of all front office administrative tasks * Collaborate With other departments to provide seamless guest experiences * Monitor and maintain front office inventory and supplies * Implement and support hotel policies and procedures * Assist in creating work schedules and manage employee performance * Stay up to date on local events and attractions to provide guests with relevant information ## Qualifications * Motivated and proactive * Personal person and team player * Positive and well-spoken attitude * Organized and results-driven * Extrovert * Displays initiative * Commitment to professional values * Think outside the box * · Proficient in... Bilingual in English and Arabic (verbal and written)* · Must be able to handle multiple tasks in an intense and constantly changing environment while remaining calm and collegial* · Must be flexible in terms of working hours * · Hospitality Diploma is an asset * · Knowledge of property and window management system * · Previous customer service experience is an asset * · Proven ability to handle cash effectively and accurately

Requirements

• Customer service management
• Proficiency in English
• Ability to solve problems
• Leadership and team management
• Administrative and organizational skills

Skills