Guest Services Executive

Job description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Executive, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Deliver a warm welcome, support efficient check-out, provide hotel and local knowledge, promote hotel services, and delight our guests.

Requirements

• A passion for spreading the light and warmth of Hospitality
• Acting with Integrity and always doing the right thing
• Inspiring others through Leadership
• A belief that Teamwork drives the best outcomes
• A sense of Ownership and accountability
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
• Proficient in using the point-of-sale system
• Comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information
• Up-selling techniques
• Ability to handle guest requests and resolve concerns with care and urgency.

Skills