Guest Service Agent

Job description

We are looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Your day-to-day will include kicking off truly memorable guest experiences with the warmest of welcomes, acknowledging the employer Rewards Club members and returning guests, taking and managing payments for guest bookings, making the check-in and check-out process feel swift and seamless, and staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem-solving skills - will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

Skills