Front Office Manager

Job description

the employer announces its need for a Front Office Manager to work in the Eastern Region. Superior tasks include: Department: Rooms Department, Front Office and Guest Services Location: Saudi Arabia - Al Khobar Description Responsible for reception, concierge, private room and business center operations to ensure the highest standards of service in accordance with operating procedures and the employer standards. Key Responsibilities - Participate in budget preparation and responsibility for profit and loss. - Maximize hotel revenue by controlling room inventory, group blocking, packages, upselling, and adhering to late fee and double occupancy policies to maximize room revenue. -Prepare the annual budget and staffing manual and manage the front office department within budget guidelines. - Controlling the list of tasks for sub-departments that ensure quality in addition to taking into account the highest efficiency in employee cost. -Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. - Conducting interviews with future employees. - Identifying training needs and developing and managing performance. - Approve the training plan for all front office sub-departments and follow up on it to ensure compliance and efficiency of training activities. - Managing all operational tasks as well as delegating and following up on them. - Implement disciplinary procedures in line with the professional company Sidores. - Re-evaluate work flows to improve and improve the organization. - Implementing and evaluating procedures and policies. - Ensure clear communication within departments. - Verify that all information requested by local police authorities is complied with and is accurately prepared. - Organizing periodic departmental meetings. - Detailed knowledge of hotel products, and update on latest events and VIP arrivals within the hotel and destination. - Conduct daily tours to ensure quality standards. - Maintain high visibility with guests and employees, handle customer complaints and take corrective actions. - Establish measurable short and long-term goals to continually improve service levels. - Responsible for maintaining 85% of LQA inspections score. - Welcoming VIP guests and escorting them to their rooms. Farewell to VIP guests upon departure. - Manager on weekdays and weekends. - The responsibility of the Chambers Division in the event of their absence. - Pre-opening tasks and responsibilities where applicable. - Additional responsibilities and tasks can be added at any time according to business needs

Requirements

• Compliance
• team management skills
• proficiency in English
• knowledge of hotel management software
• experience in hotel management

Skills