Front Office - Team Leader

Job description

Join a hotel that is part of the the employer network, which includes over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. You will oversee guests from arrival to departure to ensure a memorable experience. Welcome and bid farewell to guests according to hotel standards while providing professional and friendly service. Perform check‑in and check‑out procedures accurately and efficiently. Handle guest requests, complaints and special requirements by coordinating with relevant departments for prompt resolution. Monitor guest accounts, process payments and maintain accurate front office records. Provide guests with information about hotel services, facilities and local attractions. Manage incoming phone calls, respond to inquiries and route calls to appropriate departments. Assist with preparations for VIP arrivals, group check‑ins and special events. Complete shift handovers accurately and communicate daily operational updates to the next shift. Deliver personalized service to enhance guest satisfaction and create a memorable stay. Promote hotel facilities and seek opportunities to enhance a guest’s stay through up‑selling. This position is for Saudi nationals only.

Requirements

• Good command of English
• Proficient in using Opera PMS and familiar with hotel property management and front office systems
• Preferably experienced in front office operations within international or similar chain hotels
• Strong verbal and written communication skills with ability to interact with guests from diverse cultural backgrounds
• Friendly, positive and guest‑focused attitude
• Proven problem‑solving, decision‑making and crisis management skills, handling guest complaints professionally
• Ability to work in a fast‑paced environment and adapt to shift‑based schedules
• Strong team player with effective cross‑department collaboration
• Detail‑orientated, responsible and well‑organized working style
• Well‑presented professional appearance aligned with corporate standards and strong representational skills
• Proficient in Microsoft Office applications and capable of supporting basic reporting tasks
• Saudi national only

Skills