Housekeeping Manager

Job description

Join a hotel that is a member of the the employer network, encompassing over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Responsible for the professional and cost-effective operation of the Housekeeping department to achieve high cleanliness standards for guest rooms, public areas and back‑of‑house areas. Oversee guest room and public area cleaning, ensuring standards of cleanliness and guest comfort are met. Plan, organise and record all additional cleaning to ensure maximum cleanliness and logical work patterns. Monitor room cleaning productivity and maintain the level set by the General Manager. Manage laundry operations and cost‑effective linen use with regular inventory and loss investigations. Handle guest laundry and lost property according to hotel policy. Liaise with Front Office and Maintenance to ensure room readiness, special guest requirements and VIP rooms. Secure keys, storerooms and guest bedrooms. Coordinate with the General Manager on the use of external contractors for deep cleaning and verify work quality. Ensure corridors and back‑of‑house areas are cleaned per hotel policy. Adhere to emergency communication procedures. Implement the the employer Vision and demonstrate active use of the employer Values. Prepare weekly staffing schedules, monitor attendance and plan labour to match hotel activity while maintaining cost effectiveness. Maintain accurate inventory of stocks, guest supplies and linens to prevent loss. Build, develop and engage Housekeeping ambassadors through sustainable recruitment, training, honest feedback and engagement strategies. As a member of the Senior Leadership Team, ensure clear, concise and respectful communication across the hotel and align department performance with strategic goals. Contribute to the hotel’s strategic plan with the General Manager and support senior leadership during emergencies. Provide monthly reports and data for the General Manager and Finance. Control and replenish mini‑bar stock in line with the employer policies. Ensure proper use and periodic servicing of equipment. Respect room cleaning productivity targets set by management and uphold high standards of cleanliness and tidiness. Facilitate smooth department operations through adequate purchase and supply of materials and equipment. Adhere to the department budget using purchase orders and inventory controls. Proactively control costs, aware of forecasted business and target profitability while maintaining standards. Implement training programs for ambassadors, conduct inductions and skill training. Ensure ambassadors understand and follow department policies and procedures. Handle or resolve all guest complaints, maintaining amicable relations and attending to guest needs at all times. Recommend operational improvements to enhance service standards, increase revenue and reduce costs. Perform any other reasonable requests within competence as required by the manager.

Requirements

• Previous Housekeeping management experience in a similar role
• Experience in the luxury market with prior 5‑star hotel experience
• Strong operational background with implementation and management of brand standards
• Experience in coaching and developing a professional management team
• Sound knowledge of Opera and Microsoft applications
• Proven experience with cost control including payroll, expenses and forecasting
• Well‑groomed and articulate communication
• Fluent written and spoken English
• Excellent time management, organizational skills and ability to work autonomously

Skills