Assistant Learning & Development Manager

Job description

Establishment of Training Tools • Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office. • Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team. • Orders and organizes distribution of Training Certificates. • Evaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement. Administration • Compiles course/training requirements and attendance. • Compiles hotel inspection reports, on the job observance. • Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements. • Counseling of supervisors/employees in training matters (How to Train, etc.). • Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements. • Implements hotel Learning & Development standards • Co-ordinates up-dating of personal files of employees together with the P&C Team. • Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property • Proper Quality Reporting and action planning implementation according to time frame. Training • Training of in-house Departmental Trainers, and selecting of those to cover every required field • Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors. • Ensures that departmental training schedules are established every month in advance. • Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable. • Oversees the property induction process and programmes • Evaluates and updates property training programmes and initiatives • Identifies strategic partners for development and delivery of training when appropriate • Drives e-learning within the property • Follows up with participants of external courses (including the employer Academy /HERO Learning modules) to ensure learning is applied in the workplace Quality • Lead planning activities for Quality • Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance. • Setting quality assurance objectives and ensuring that targets are achieved. • Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development. • Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality. • Assists in new hire or recurrent training delivery as required. • Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required. • Promote quality and performance improvement throughout the hotel. • Identifying relevant quality-related training needs and deliver training. • Gather relevant data and produce statistical reports in a monthly basis. • Conducts internal Audits and inspections to ensure standards and objectives are met • Coach and motivate managers and staff and display high influencing skills • Performs special projects and other duties as assigned by management as required. General • Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip. • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. • Activities shall be guided by the principles shown within the Learning and Development purpose and objectives. • Familiar with the Trust You and Quality related systems Metrics • Learning and Development Audit/Peer Audit • Brand Audit • Trust You • Learning & Development Budget.

Requirements

• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.
• Bachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience.
• Experience of 2 years in L&D roles within the hospitality industry with track record.
• Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
• Broad understanding of people strategy, including the drivers of organization effectiveness.
• Strong organizational skills, ability to project manage and execute.
• Ability to develop and design new and unique content.
• Multicultural awareness and ability to work with people from diverse cultures.
• Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
• Excellent interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.

Skills