Key Account Manager

Job description

Who Are We We Are the employer! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making the employer one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also the employer has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell As a Key Account Manager at the employer, you will be at the forefront of our business, responsible for managing and nurturing relationships with our enterprise, key clients. You will play a pivotal role in driving revenue growth, ensuring client satisfaction, and expanding our market presence. This position requires a strategic mindset, strong interpersonal skills, and a passion for delivering exceptional service. What Will You Do • Build and maintain strong, long-lasting relationships with enterprise, key clients, understanding their business needs and objectives. • Proactively identify opportunities for upselling and cross-selling additional products or services to the employer existing clients. • Gain a thorough understanding of assigned client’s needs, business objectives and processes to ensure that they successfully adopt and deploy the employer • Drive revenue growth through effective account management, negotiation, and contract renewals. • Serve as the primary point of contact for key clients, advocating for their needs within the organization and ensuring their satisfaction. • Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks. • Boost client retention through enhanced engagement, meeting their needs, exceeding expectations, and delivering exceptional service. • Gather client feedback and insights to inform product development, service enhancements, and process improvements. • Monitor key account metrics, analyze performance data, and prepare regular reports to track progress and identify areas for improvement. • Work closely with cross-functional teams including Sales, Onboarding, Marketing, and Product Development to align strategies and deliver exceptional value to clients. • Provide guidance and support to clients on product usage, troubleshooting, and best practices to maximize their ROI. • Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers. What Are We Looking For • Demonstrated success in driving revenue growth and managing large enterprise accounts. • Customer-focused mindset with a passion for delivering exceptional service. • Restaurant operations experience is a plus. Who Will Excel What We Offer You We believe you will love working at the employer! • We have an inclusive and diverse culture that encourages innovation and flexibility in-offices. • We offer highly competitive compensation packages, including bonuses and the potential for shares. • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Requirements

• Bachelor's degree in Business, Marketing, or related field (MBA preferred).
• Minimum 6+ years proven experience in key account management in F&B, SaaS, ERP or Tech industries.
• Strong communication, negotiation, and presentation skills.
• Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Fluency in Arabic and English.
• Previous experience in Restaurant Operations.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.

Skills