Last Mile Delivery Team Leader

Job description

About the Role the employer is seeking an LMD Team Leader to manage last-mile delivery operations in Riyadh, Saudi Arabia. This full-time position requires an experienced professional to ensure efficient and accurate delivery services, overseeing a team of drivers and coordinating with various departments. Key Responsibilities Lead and coordinate daily last-mile delivery operations to ensure accurate and timely completion of all deliveries within agreed service levels. Manage and monitor delivery drivers/riders, ensuring proper allocation of routes, orders, and delivery areas. Track daily delivery performance metrics, including on-time delivery rates, successful delivery rates, failed deliveries, returns, and customer complaints. Monitor drivers’ attendance, productivity, performance, and compliance with operational procedures. Ensure delivery routes are optimized to maximize efficiency and minimize delays, unnecessary mileage, and operational costs. Follow up on delayed, failed, or problematic deliveries and implement immediate corrective actions. Coordinate with warehouse, dispatch, customer service, and operations teams to ensure a smooth order flow from dispatch to final delivery. Qualifications and Experience A minimum of 5 to 10 years of relevant experience in last-mile delivery operations or logistics management. Demonstrated ability to lead and manage a team of delivery personnel. Strong understanding of route optimization and operational efficiency in a delivery context. Work Environment and Location This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic logistics environment, requiring close coordination with various operational teams. Salary details will be discussed during the interview process

Requirements

• · This full-time position requires an experienced specialist to ensure efficient and accurate delivery services, supervise a team of drivers and coordinate with various departments
• · Qualifications and Experience A minimum of relevant experience in last mile delivery operations or logistics management

Skills