Business Process Improvement Analyst

Job description

The Business Process Improvement Analyst supports reliable, efficient, and customer‑focused operations by managing customer care activities, improving processes, implementing digital solutions, and delivering actionable performance insights. The role collaborates across functions to strengthen service levels, operational discipline, inventory efficiency, and the end‑to‑end customer experience. Reports to the Country Head of Customer Care and Order Operations for the Middle East. Works in a hybrid model combining remote work and on‑site presence as needed, with no travel required.

Requirements

• 2-3 years experience in process improvement, problem solving, and root‑cause analysis
• proficiency in data analytics, performance reporting, and dashboard development using Power BI
• experience with SAP ERP is an advantage
• proficient use of digital and artificial intelligence tools for reporting, productivity, and decision support
• strong project management, prioritization, and stakeholder coordination skills
• excellent written and verbal communication to explain complex issues
• ability to work across functions and manage multiple priorities in a fast‑paced environment
• strong customer service and relationship management knowledge of business operations, order management, and inventory processes.

Skills