Receptionist

Job description

Day-to-Day Tasks • Welcome and greet guests in a warm and professional manner. • Handle guest check-in and check-out procedures efficiently. • Verify guest information and ensure all registration details are accurate. • Process room payments, deposits, and other guest transactions. • Handle guest requests, inquiries, and complaints professionally. • Provide information about hotel facilities, services, restaurants, and local attractions. • Manage room assignments and coordinate with Housekeeping regarding room status. • Handle telephone calls, emails, and guest messages promptly. • Assist guests with reservations, modifications, and cancellations. • Monitor arrivals, departures, VIP guests, and special requests. • Maintain accurate guest records and update the hotel system accordingly. • Coordinate with other departments to ensure guest requests are followed up. • Prepare and review daily reports and handover information. • Ensure the reception area is clean, organized, and presentable. • Follow hotel policies, procedures, and InterContinental service standards. • Handle guest keys and ensure proper key control procedures are followed. • Assist with luggage arrangements and transportation requests when required. • Maintain confidentiality of guest information. • Follow cash handling, security, health, and safety procedures. • Promote hotel services and facilities when appropriate. • Support colleagues and other departments during busy periods. • Attend daily briefings and communicate important guest information to the team. • Complete all assigned tasks and ensure a proper handover at the end of the shift

Requirements

• Skill: Intermediate stage
• Skill: Adherence to regulatory guidelines
• Skill: Company policies
• Skill: Customer Service
• Skill: Communication with customers

Skills