Assistant Manager Parts Operations

Job description

Role Overview: Responsible for leading and tracking daily parts operations in Riyadh, ensuring high operational efficiency, accuracy, and customer satisfaction. Key Responsibilities: Oversee daily parts operations and apply consistent standards across all branches; monitor parts order fulfillment, backorder status, and emergency sourcing to minimize downtime; drive continuous improvement in parts handling, storage, and distribution; ensure accurate and timely processing of parts transactions including receipts, invoicing, and returns; supervise and support branch parts teams to maintain uniform operational practices; lead and develop parts teams across multiple branches with clear performance standards; manage inventory levels to maximize parts availability while controlling excess stock; analyze sales trends, vehicle parc data, and seasonal demand to optimize stocking strategies; liaise with suppliers, logistics, and procurement to ensure timely procurement and competitive rates; track and report KPIs such as fill rate, inventory turnover, backorder rate, and branch compliance; prepare regular operational reports for senior management; ensure compliance with the employer’s ERP & RMS procedures and company policies; deliver high‑standard parts service to internal (service, bodyshop, sales) and external customers; resolve escalated parts‑related complaints promptly and professionally

Requirements

• 5-10 years of experience in parts operations
• prior experience overseeing multiple branches
• knowledge of inventory management and demand planning
• proficient with ERP and RMS systems
• knowledge of supplier coordination and supply chain
• proficient in preparing and presenting operational reports
• proficient in process improvement and continuous improvement practices

Skills