Front Desk Agent

Job description

The Front Desk Agent greets guests, clients, and visitors in a professional and friendly manner. Manages incoming calls, inquiries, and correspondence. Handles guest requests and provides prompt, professional assistance. Coordinates appointments, meetings, and visitor arrangements. Assists with check‑in and check‑out procedures as needed. Collaborates with various departments to ensure a seamless guest experience. Maintains a clean, organized, and professional reception area. Performs basic administrative and reception tasks. Responds to customer feedback and complaints professionally and escalates issues when necessary. Keeps accurate records and ensures confidentiality of guest and company information. Follows company policies, procedures, and service standards. Performs other duties as assigned by management

Requirements

• proficient in Excel
• excellent customer service
• effective communication
• confidentiality
• guest experience
• 2 years experience

Skills