Reservations Manager

Job description

Your role is to brighten guests’ experiences by managing the hotel’s reservations operations. You will oversee daily reservations activities, including room inventory and availability, group blocks and rooming lists, cut‑off dates, rate restrictions, occupancy strategies, and system usage. You will maximize occupancy and revenue by reviewing and adjusting rate strategies, occupancy levels, and promotional efforts to meet sales targets. You will collaborate with Sales and Events teams to ensure effective management of group bookings, corporate rates, and special events to maximize revenue. You will manage third‑party channels by negotiating rates, maintaining relationships, and ensuring proper implementation of reservation procedures with booking sites and agents to increase conversion. You will generate key performance reports such as occupancy, revenue, and forecasts to support strategic planning and departmental decisions. You will inspire and develop the team by supervising members, monitoring performance, providing coaching, and fostering a positive and productive work environment.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now, bringing urgency and discipline to every moment

Skills