Bell Desk Supervisor

Job description

Greet guests and inform them about property amenities, services, operating hours, and local attractions. Open doors and assist guests entering and leaving the property. Manage luggage storage, retrieval, and transport to rooms or the bell area. Assist guests with vehicle entry and exit, loading and unloading luggage. Provide directions and arrange transportation such as taxis, shuttles, or limousines, recording advance requests as needed. Dispatch bell or valet staff and communicate parking procedures. Follow up to ensure guest satisfaction. Serve as a departmental role model, supporting management in hiring, training, scheduling, evaluating, counseling, motivating, and coaching staff. Maintain positive relationships, follow company policies, and report accidents. Ensure professional appearance and confidentiality. Welcome guests, anticipate service needs, assist persons with disabilities, and express genuine appreciation. Use clear, professional language and proper telephone etiquette. Comply with quality standards, read information in various formats, and move at a pace required by the job. Stand, sit, or walk for the entire shift, lift up to 50 lb unaided and over 75 lb with assistance, and navigate stairs, ramps, and uneven surfaces

Requirements

• High School diploma or G.E.D. equivalent
• at least 1 year of related work experience
• less than 1 year supervisory experience
• no license or certification required

Skills