Reservations Agent

Job description

Exceptional hospitality starts with you. Join the Hotels team and brighten guests’ days. Respond promptly and professionally to guest and team inquiries. Convert inquiries into confirmed reservations and record them accurately. Apply proactive selling techniques to boost room sales and promote hotel services and upgrades. Support sales by handling inquiries and identifying potential leads for future opportunities.

Requirements

• Passion for spreading hospitality warmth
• Integrity and doing the right thing
• Leadership to inspire others
• Teamwork for best outcomes
• Ownership and accountability
• Focus on the now with urgency and discipline
• Prompt and professional response to inquiries
• Convert inquiries into confirmed bookings
• Accuracy in recording and processing reservations
• Proactive selling techniques to maximize room sales
• Support sales efforts and identify potential leads

Skills