Groups Coordinator

Job description

You will enhance guest experiences by coordinating group, conference and event bookings. Respond to client inquiries and secure sales for meetings and group accommodations of 10‑50 rooms (varies by hotel), including meeting space, food & beverage and ancillary services. Generate new business through prospecting, qualifying, proposal writing and tailored sales strategies. Conduct engaging site inspections and hotel tours to highlight key spaces and services that match client needs. Negotiate pricing, terms and agreements with clients and vendors and close contracts. Serve as the primary point of contact from contract to event execution, coordinating room blocks, F&B, billing, performance clauses and affiliate revenue opportunities. Input and update event details in booking systems, coordinate site visits and arrange VIP services. Create and share Banquet Event Orders, group résumés, menus, diagrams and post‑event reports to ensure team alignment. Prioritize tasks, manage timelines and maintain accurate records to support high‑quality service and operational efficiency. Partner with Operations, Catering and Revenue teams for a seamless transition from sales to service.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline

Skills