Guest Service Agent

Job description

Exceptional hospitality starts with you. Join our hotels team to brighten guests’ day. Greet guests warmly and complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service. Process check‑out efficiently by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system. Share comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information to assist guest inquiries. Apply up‑selling techniques to promote hotel amenities and maximize room and service revenue. Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline
• Proficient knowledge of hotel offerings, room types, rates, promotions and local area information
• Proficient use of the point‑of‑sale system
• Proficient up‑selling techniques
• Proficient handling of guest requests and issue resolution

Skills