Reservations Manager

Job description

Enhance guest experiences by overseeing daily reservations operations. Responsibilities include managing room inventory and availability, group blocks, cut‑off dates, rate restrictions, occupancy strategies, and system usage. Maximize occupancy and revenue by reviewing and adjusting rate strategies, occupancy levels, and promotional efforts. Collaborate with Sales and Events teams to manage group bookings, corporate rates, and special events. Manage third‑party channels by negotiating rates, maintaining relationships, and ensuring proper reservation procedures. Generate and review key performance reports such as occupancy, revenue, and forecasts to support strategic planning and decision‑making. Inspire and develop the team through supervision, coaching, performance monitoring, and fostering a positive work environment.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now, bringing urgency and discipline to every moment

Skills