Team Manager

Job description

The Team Manager will support the Store Manager in leading, developing and supporting the sales, operations and security teams to meet or exceed commercial targets and enhance the the employer store experience. The Team Manager will oversee the store when the Store Manager is absent. The role requires a dynamic, attentive and inspiring leader who builds relationships with internal and external clients, acting as mentor, coach and Guest Experience Manager to ensure unmatched client service. Responsibilities include: effectively coaching, guiding and supporting sales and operations to achieve commercial and profitability goals; being a strong, decisive and collaborative leader fostering a culture of service excellence; embodying LVMH values, entrepreneurial spirit, creativity and innovation; managing sales, motivating the team to meet store targets; deepening client relationships to achieve sales, category targets and KPIs; driving client development activities; delivering the employer Touch moments to team members and clients; leading and modeling based on client feedback to elevate the the employer Experience; providing management presence on the sales floor; optimizing hospitality and store amenities; acting on NPS and client feedback; continuously training, coaching and giving qualitative feedback using reward, recognition and performance management; prioritizing diversity and inclusive environments; encouraging entrepreneurship; setting clear challenging goals aligned with strategic priorities; leveraging training programs for performance; ensuring exceptional operational support for sales and service; managing efficient back‑of‑house operations in line with procedures; identifying efficiencies and best practices; ensuring compliance with internal controls.

Requirements

• minimum of 5 years of sales management experience within retail or luxury retail
• proven track record in sales generation and achieving commercial results
• flexibility to work non‑traditional hours including nights, weekends and holidays
• proficiency with Microsoft Office (Word, Excel, Outlook) and Point of Sale (POS) systems
• strong oral and written communication skills
• proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• ability to inspire trust, integrity, fairness and professionalism with clients and staff
• flexibility to work in various roles based on business needs
• previous experience in a luxury retail environment
• a university degree
• Arabic language preferred
• additional language skills preferred.

Skills