Room Service Order Taker

Job description

the employer announces its need for Room Service Order Taker to work in the Makkah region. Key responsibilities include: • Maintain excellent knowledge of menus, beverages, promotions, and hotel services, • Good computer and administrative skills, with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS, Excel, WordPress, powerpoint, Fine details, Cashier, 2 years of experience. Join a hotel that is a member of another company network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. In Room Dining Order Taker Key Responsibilities • Answer guest calls promptly and take In-Room Dining orders accurately and professionally. • Provide personalized recommendations and proactively upsell food and beverage items. • Ensure orders are entered correctly into the POS system and communicated accurately to the relevant departments. • Follow up on orders to ensure timely delivery and high service standards. • Maintain a clean, organized, and well-prepared Order Taker area throughout the shift. • Record guest preferences and communicate important guest information to the team. • Handle guest inquiries and complaints professionally and escalate issues when required. • Support the In-Room Dining team and other F&B operations during busy periods. • Follow hotel standards, HACCP, hygiene, health & safety, and departmental SOPs. • Participate in daily briefings, training, and maintain positive relationships with colleagues and other departments. What will you bring to this role? PERSONAL ATTRIBUTES • Good verbal, reading and writing proficiency in English. • Well-presented and professionally groomed at all times. • Strong communication, guest-contact and problem-solving skills. • Team player with strong interpersonal skills, attention to detail and a positive attitude. • Guest-focused, proactive and able to remain composed in a fast-paced environment. • Demonstrates initiative, flexibility and a strong commitment to Raffles service standards. EXPERIENCE • Minimum 1-2 years of experience in In-Room Dining, Food & Beverage or a similar guest-facing hotel position. • Previous experience in a luxury hotel or upscale hospitality environment is preferred. • Experience in order taking, telephone etiquette, cashiering and POS operations. • Experience handling gues

Requirements

• • Maintain excellent knowledge of menus, beverages, promotions, and hotel services
• • Good computer and administrative skills, with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS
• Excel
• WordPress
• powerpoint
• Fine details
• Cashier
• 2 years of experience

Skills