Director of Operations

Job description

The role focuses on enhancing guest experiences and overseeing daily hotel operations. Responsibilities include leading hotel operations such as budgeting, forecasting, strategic planning, service delivery, and ensuring compliance with brand and company standards. Monitoring guest service trends, assessing satisfaction levels, and directing strategies to improve guest experience. Identifying gaps in processes or team performance and implementing improvement strategies. Leading quality and service initiatives by setting goals, enabling service recovery, and tracking guest satisfaction metrics. Cultivating a high‑performing team through performance management, professional development, and recognition programs.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now, bringing urgency and discipline to every moment

Skills