Banquet Supervisor - Audio Visual

Job description

The role includes verifying AV equipment inventory before events. Set up, operate, and troubleshoot all devices and systems. Ensure equipment is fully functional, repair or clean when needed. Secure loose cables and label damaged gear. Compare delivered equipment and room setup with the Banquet Event Order. Communicate additions or deletions to flow sheets. Disassemble, remove, and secure equipment. Set up and maintain the property’s portable audio system. Operate and maintain the house audio system. Assist and instruct guests on proper AV equipment usage. Upsell AV services. Monitor equipment operation. Follow the the employer Visual Productions SOP guide. Support management in hiring, training, motivating, and coaching staff as a role model. Follow company policies, report accidents, and complete safety training. Maintain a clean, professional appearance, uphold confidentiality, and protect company assets. Welcome guests per company standards, anticipate and address their needs, and thank them sincerely. Communicate clearly and professionally, prepare and review documents accurately. Answer phones with proper etiquette. Build positive relationships, support team goals, and suggest improvements for efficiency, quality, safety, and cost savings. Visually inspect tools and equipment. Lift, carry, and move objects up to 50 lb without assistance. Enter data using computers or POS systems. Use stairs or service ramps. Perform other duties as assigned by supervisors.

Requirements

• High School diploma or G.E.D. equivalent
• at least 2 years of related work experience
• at least 1 year of supervisory experience
• no license or certification required
• proficient in using AV equipment
• proficient in reading and understanding the employer Visual Productions SOP
• proficient in clear and professional communication
• proficient in preparing and reviewing written documents
• proficient in answering telephone calls
• proficient in data entry using computers or POS systems
• proficient in lifting and moving items up to 50 lb
• proficient in using stairs or service ramps
• proficient in adhering to company policies and procedures
• proficient in maintaining confidentiality and protecting company assets
• proficient in identifying and implementing efficiency and cost‑saving improvements.

Skills