Housekeeping Manager

Job description

Responsible for daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs employees to ensure guest rooms, public areas and staff zones are clean and well maintained. Conducts inspections and holds staff accountable for corrective actions. Supports guest and employee satisfaction while maintaining the operating budget. Coordinates with Front Desk to communicate room status promptly. Prepares immediate cleaning lists and anticipated check‑outs for work assignments. Manages inventory to ensure adequate supplies. Oversees an effective inspection program for rooms and public spaces. Understands departmental impact on property financial goals and strives to meet or exceed budgeted targets. Ensures all staff have proper supplies, equipment and uniforms. Communicates attention‑required areas to staff and follows up for understanding. Supervises daily housekeeping policies, standards and procedures. Participates in departmental meetings and conveys clear goals. Utilizes on‑the‑job training tools to train new attendants and provide follow‑up training. Maintains open collaborative relationships with employees and schedules staff according to business demand, tracking time and attendance. Ensures employees understand expectations and property policies, applying disciplinary procedures per SOPs and LSOPs. Monitors staffing levels to meet service, operational and financial objectives. Observes service behaviors, provides feedback, and ensures employee recognition across all shifts. Engages in continuous employee recognition programs, open‑door feedback, and satisfaction reviews. Participates in progressive discipline and celebrates team successes. Sets a positive example for guest relations, embraces brand service culture, and contributes to corrective action plans to improve guest satisfaction.

Requirements

• High school diploma or GED
• 2 years experience in housekeeping or related field
• or 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with no work experience required
• proficiency in inspections and room list preparation
• proficiency in inventory and budget management
• proficiency in training and on‑the‑job training tools
• proficiency in communication and HR policy implementation
• proficiency in attendance tracking and scheduling
• proficiency in disciplinary procedures per SOPs and LSOPs
• proficiency in providing feedback and employee recognition
• proficiency in promoting guest service culture.

Skills