Operations Excellence Senior Manager

Job description

We are part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. The purpose of this role is to lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The tasks include developing and executing operational strategies, improving efficiency, reducing costs, and supporting scalability, and establishing and monitoring KPIs to track and measure operational performance.

Requirements

• Knowledge and experience in operations, process improvement, or operational excellence
• 10-12 years of experience
• Strong knowledge of operational improvement methodologies
• Strong problem-solving skills
• Advance analytical skills
• Leadership skills
• Bachelor’s degree in business management, or a related field
• Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.

Skills