Program Manager - Professional Services

Job description

The Program Manager is responsible for ensuring from start to finish - the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, the employer Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions. The Program Manager should have a background in business skills, management, budgeting and analysis. Responsibilities: • Builds strong relationships to understand the needs and requirements of the customer's projects. • Manage the relationship with the customers and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects. • Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans. • Works closely with all customer-facing the employer functions, including sales, operations, order management, support to coordinate activities. • Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget. • Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques. • Report and escalate to management as needed. • Manage escalations with all levels internally and externally to achieve success. • Create and maintain comprehensive projects documentation. • Effectively applies the employer's methodology and enforces project standards. • Perform risk management to minimizes the employer's exposure and risk on projects. • Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. • Accurately forecasts revenue, profitability, margins, bill rates and utilization. • Assures project legal documents are completed and signed. • Facilitates team and customers meetings effectively. • Understands how to communicate difficult/sensitive information tactfully

Requirements

• Around 5 years in similar position.
• Technical understanding of security and networking projects.
• Exceptional organizational skills include attention to detail and multi-tasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Experience working with global enterprises, MSSP, carrier and governmental customers.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• React to projects adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Excellent conflict resolution skills.
• Strong commitment and self-driven individual.
• Bachelor’s degree in business or management discipline and/or equivalent work-related experience.
• PMP and/or PRINCE II certification would be a plus
• LI-Onsite

Skills