Workforce Management Assistant Manager

Job description

We are looking for a Workforce Management Assistant Manager to support our operations in Riyadh. We will be part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Key activities include managing third-party picker workforce operations, improving in-store picker performance, analyzing workforce and operational performance metrics, managing vendor onboarding and partnership processes, overseeing third-party partner performance and accountability, setting performance objectives, and providing regular feedback on performance.

Requirements

• 3–6 years of experience in Workforce Management, Operations Planning, or Capacity Planning
• experience in contact center / logistics / operations-heavy environments
• proven exposure to forecasting, scheduling, and performance reporting
• experience managing cross-functional stakeholders (Operations, HR, Finance, procurement)
• Bachelor’s degree in Engineering, Data science, Computer Science, Supply Chain or a relevant field is required.

Skills