Service Coordinator

Job description

Primary Responsibilities: • Purchasing: • Purchasing: quotation requests to vendors, preparing and submitting purchase requisitions, issuing, and following up on Purchase Orders. Tracking all purchasing activities. • Ensure all procurement activities are compliant with company policies and procedures. • Maintain relationships with vendors to ensure timely delivery and cost efficiency. • Coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders). • Monitoring & Tracking: • Continuously monitor and track progress across assigned tasks. • Identify and report any deviations or delays, ensuring timely resolution. (weekly report) • Continuous monitoring of warranty claims, upgrades, and parts status. (weekly report) • Liaising with customers to arrange the mobilisation of Service Engineers within the timelines required • Ensure that the Service Engineer resourcing plan is fully updated and accurate • Assisting with internal and external meetings as required • Disseminate info out to the Service Engineers relating to job mobilisation • Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing out to customer • You will support the department with other service project duties as required. • Training Coordination (weekly report): • Communicate regularly with the Training Department to stay updated on training schedules and requirements. • Maintain accurate records of training activities. • Track and report the progress of FSTs in their training assignments. • Administrative Support: • Tools calibration (storage management, tracking due dates, calibration) • Transportation & Hotel bookings (checking invoices, necessary arrangements) • Provide general administrative support to ensure smooth day-to-day operations. • Maintain organized records for all operational tasks, communications, and follow-ups.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Working knowledge within a service/manufacturing environment
• Key Competencies & Skills
• Strategic
• Ability to work to tight deadlines
• Accuracy and attention to detail
• Good communication & interpersonal skills
• Operating
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Be quick to identify critical information and respond appropriately.
• Able to apportion time effectively to complete tasks.
• Able to define, work within and improve business processes based on immediate and future business needs.
• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably
• Energy
• Will be energised by challenges and drawn towards opportunities
• Organisational
• Ability to plan, prioritise and manage own workload

Skills