Concierge Supervisor

Job description

Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning by making arrangements or identifying appropriate providers. Follow up on special requests to ensure satisfaction. Gather, summarize, and provide information about the property and surrounding amenities, including events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., bellperson, housekeeping) to resolve guest issues. Review shift logs and document pertinent information. Prioritize outstanding requests from the previous day. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest theft reports. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Fair Treatment/Open Door policy. Report accidents, injuries, and unsafe conditions to the manager and complete safety training. Follow all company policies, maintain a clean professional appearance, protect confidential information, and safeguard company assets. Welcome guests according to company standards, anticipate service needs, assist guests with disabilities, and express genuine appreciation. Use clear professional language and proper telephone etiquette. Develop positive working relationships and ensure adherence to quality standards. Stand, sit, or walk for extended periods and lift objects up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent
• at least 1 year of related work experience
• at least 1 year of supervisory experience
• no license or certification required
• adherence to company policies and procedures
• professional appearance and cleanliness
• confidentiality of proprietary information
• ability to communicate clearly and professionally
• ability to lift up to 10 pounds without assistance

Skills