Guest Experience Manager

Job description

Responsible for supporting resort operations as Manager on Duty to strengthen owner and guest relations and analyze metrics to improve overall guest satisfaction. Monitors daily guest feedback and identifies trends from survey data, correspondence and direct interactions. Communicates trends to resort leadership and engages all departments to meet owner and guest expectations. Acts as the “Service Champion” and seeks opportunities to enhance the guest experience across the resort.

Requirements

• High school diploma or GED
• 1 year experience in guest services, front desk, or related professional area
• or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Skills