Cluster EBC Supervisor

Job description

Oversee all on‑site details for executing group events, develop and follow checklists and itineraries, and troubleshoot event issues. Serve as liaison with clients, external vendors, meeting planners and other parties. Design, confirm and communicate room layouts and set‑up requirements for special events. Enter and retrieve information from computer databases, updating records and reservations. Transmit documents via computer, mail or fax. Operate standard office equipment other than computers. Prepare weekly departmental payroll paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; act as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company, safety and security policies and procedures, report accidents and complete required training. Maintain a clean, professional appearance, protect confidential information and company assets, and visually inspect tools and equipment. Welcome guests according to company standards, anticipate service needs and thank them sincerely. Communicate clearly and professionally, prepare and review written documents accurately, and answer phones with proper etiquette. Build positive working relationships, support the team to achieve common goals, and listen to employee concerns. Ensure adherence to quality standards. Move, lift, carry, push, pull and place objects up to 50 lb without assistance. Perform other reasonable duties as requested by supervisors.

Requirements

• Proficient in using computer databases
• proficient with standard office equipment
• proficient in preparing weekly payroll paperwork
• experience with hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
• knowledge of safety and security policies and procedures
• proficient in clear professional communication with guests and colleagues
• proficient in answering telephone calls with proper etiquette
• ability to lift and move objects up to 50 lb without assistance
• proficient in preparing and reviewing written documents accurately
• proficient in using email and fax machines
• proficient with computer software to update records and reservations.

Skills