Concierge

Job description

The role involves responding to residence owners and guests' requests for visitor information, special arrangements such as transportation, reservations, and dry cleaning. It includes gathering and summarizing property and local area amenities, announcing visitors and contractors before granting access, and handling all calls and messages by contacting appropriate departments. Supports owners' reservation services, schedules elevators for move‑in/out, and provides bell/valet assistance. Performs lobby ambassador duties, logs shift information, and reports incidents in line with company policies. Maintains professional appearance, confidentiality, and asset protection while welcoming guests with genuine appreciation and adhering to Ritz‑Carlton service standards.

Requirements

• High school diploma or G.E.D. equivalent
• minimum 1 year of related work experience
• prior experience as a Concierge or similar role in luxury hotel, luxury residential property, or high‑end hospitality preferred
• demonstrated ability to deliver personalized service and manage owner and guest requests
• no supervisory experience
• no license or certification required
• Saudi nationality required per Saudi labor and localization regulations

Skills