Bell Captain

Job description

The role involves greeting guests and informing them about hotel amenities, services, operating hours, and local attractions. Open doors and assist guests entering and exiting the property. Help with luggage storage and retrieval, transporting luggage to rooms or the bell area. Assist guests with vehicle entry and exit, loading and unloading luggage. Provide directions and arrange transportation such as taxis, shuttles, or limousines, recording advance requests. Dispatch bell or valet staff as needed. Communicate parking procedures to guests. Follow up on guest requests to ensure satisfaction. Serve as a departmental role model and support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching staff. Maintain positive working relationships, adhere to company policies, and report accidents. Ensure a clean, professional appearance and confidentiality of proprietary information. Welcome all guests, anticipate their service needs, assist individuals with disabilities, and express genuine appreciation. Speak clearly and professionally, answer phones with proper etiquette, comply with quality standards, read and verify information in various formats, move quickly as required, stand or walk for extended periods, lift objects up to 50 lb unassisted and up to 75 lb with assistance, navigate uneven or slippery surfaces and stairs, and perform other reasonable duties as assigned by supervisors.

Requirements

• High School diploma or G.E.D. equivalent
• at least 1 year of related work experience
• less than 1 year of supervisory experience
• no license or certification required
• proficient in clear and professional communication
• ability to lift and move items up to 50 pounds without assistance and up to 75 pounds with assistance
• ability to move quickly and stand for long periods
• knowledge of parking procedures and guest transportation coordination
• proficient in assisting guests with disabilities

Skills