Executive Lounge Manager

Job description

Exceptional hospitality starts with you. Oversee daily lounge operations to ensure a seamless and elevated guest experience. Deliver exceptional service according to brand standards to exceed executive and VIP guest expectations. Resolve guest issues with care by responding to enquiries and complaints promptly and professionally. Maintain lounge presentation by stocking supplies and ensuring cleanliness and service standards. Lead and develop the team so members are knowledgeable about hotel services, VIP preferences, and local attractions and provide warm, professional hospitality. Uphold regulatory standards for health, safety, and sanitation to ensure the highest wellbeing for guests and team members.

Requirements

• Passion for spreading the light and warmth of hospitality
• Integrity and always doing the right thing
• Leadership to inspire others
• Teamwork drives the best outcomes
• Ownership and accountability
• Focus on the now with urgency and discipline in every moment

Skills