Guest Services Executive

Job description

About the employer the employer, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, the employer changed the face of luxury hospitality with the opening of the iconic the employer Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at the employer Olhahali Island to the art-inspired the employer Capri Palace in Italy and the modern twist on a British the employer at the employer Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About the employer Jabal Omar Located just minutes from Masjid Al Haram, the employer Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines. About the Job An opportunity has arisen for Guest Services Executive for Front Office to join the employer Jabal Omar. The main duties and responsibilities of this role: • Welcome guests and manage check-in/check-out processes accurately and efficiently. • Respond promptly to guest inquiries and requests, ensuring personalized service. • Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs. • Handle special requests such as transportation, dining reservations, and amenities. • Resolve minor guest complaints professionally and escalate complex issues when necessary. • Promote hotel services and amenities, upselling where appropriate. About the Benefits We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Requirements

• The ideal candidate for this position will have the following experience and qualifications
• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• High School Diploma.
• Bachelor’s degree in hospitality management, or a related field.
• Strong communication skills, both written and verbal.

Skills