Employee Experience Partner

Job description

People Experience Partner Employment Type: Full Time Location: KSA Reporting To: Shahida Sayes Description the employer is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success. We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today. What began as a better way to pay at checkout has grown into a financial system working the way it should have all along. The People Experience Partner owns the end-to-end employee experience for the employer's KSA entity, acting as a hands-on people partner to the business. The role brings together the onboarding and offboarding experience and performance-management enablement, alongside Saudization planning and a strong grounding in Saudi government relations. Working in a fast-paced, high-growth environment, it ensures employees connect with the business from day one and that people processes run smoothly and to standard. Key Responsibilities • Coordinate performance and calibration sessions with managers. • Ensure Performance Management (PMS) Cycle runs to process — driving timely completion of self-reviews, manager ratings, and cycle milestones. • Own PIP cases end to end, from setup through monthly progress check-ins to closure • Own Saudization planning in partnership with the Talent Acquisition team — aligning hiring with Saudization targets and conducting quarterly reviews with TA. • Drive adoption and continuous improvement of digital onboarding & offboarding workflow and optimization. • Own the onboarding experience deliver onboarding sessions and guide new joiners through the journey so they connect with the business from day one • Facilitate Exit & Onboarding and turn the insights into clear action plans and outcomes that improve retention and employee experience. • Lead the annual local engagement and recreation calendar in partnership with stakeholders.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Business Partner or HR Generalist, with an earlier grounding in HR Operations.
• Experience in fast-paced, high-growth companies and/or startups (able to "plug and play").
• Industry-flexible
• financial services / fintech exposure is a plus.
• Solid knowledge of Saudi labour law and contract types, and of managing expatriate and Saudi national employees.
• Hands-on experience with government relations (GR) and related government portals and processes.
• Experience with Saudization (planning and partnering with Talent Acquisition.
• Familiarity with performance-management cycles
• Awareness of relocation and mobility cases.
• Strong stakeholder management and business-partnering skills.
• Excellent communication and presentation skills
• outgoing and personable.
• Ability to thrive in a fast-paced, high-growth environment.
• Arabic: Native / Fluent — spoken and written
• English: Professional proficiency — spoken and written

Skills